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CBT Internet Call Manager User Guide
Getting Started with ICM
Getting Started
How ICM Works
Minimum Requirements
Using the ICM Software
About the Status Indicator
About Information Bulletin Pop-ups
General ICM Software Operations
General Operations
Opening the ICM Main Window
Minimizing the ICM Main Window
Muting the Ringing Sound
Using the All Callers AutoAction
Exiting ICM
Displaying Information about ICM
Setting up your ICM Software
Setting up ICM
Specifying General Options
Minimize on Start-up
Sound On
Confirm Disconnect on Answer
Connection Type
Entering your Transfer Phone Numbers
AutoActions
Assigning AutoActions to Individual Callers
Setting an All Callers AutoAction
Enabling and Disabling AutoActions
Providing Nicknames for Common Callers
Your ICM Greetings
Customizing your Greetings
Customizing your Message Buttons
Changing your ICM Password
Handling Incoming Calls
Incoming Calls
Using the Answer Button
Using the Transfer Button
Using the Play Message Button
Using the Voice Mail Button
Using the Ignore Button
About the Caller ID Information in the Pop-up
Web Voice Mail
The Caller Log
Working with the Caller Log
Working with Call Records Using the Display Screen
Navigating Call Records on the Display Screen
Clearing Individual Call Records from the Display Screen
Working the Caller Log Directly
Clearing Individual Records Using the Caller Log
Clearing the Entire Log
Sorting the Records in the Caller Log
Exporting the Caller Log to a File
Installing ICM
Uninstalling ICM
Viewing Account Information