If you have downloaded ICM and it is still not working, please make sure that you have run the installation program to install the software.

If you have successfully run the installation, then you should be able to open the software from your Windows Start Menu: Go to Programs, then into the Internet Call Manager folder, then click on Internet Call Manager.

Your ICM number is the number you used when you signed up for Internet Call Manager. It is generally your telephone number, complete with area code.

ICM requires the phone feature called Call Forward Busy (CFB) in order for you to be notified of incoming calls. In order for this to work properly, you need to disable your Call Waiting telephone feature while online. There is no need to worry; you can still use this feature when you are offline.

The instructions below will allow Call Waiting to automatically disable each time you're online, and enable when you're offline:

1. Double-click on the My Computer icon on your Windows desktop, then:
   • Windows 95, and 98 users: open the Dial-up Networking folder.
   • Windows Me users: open the Control Panel, then the Dial-up Networking folder.
   • Windows 2000 users: open the Control Panel, then the Network and Dial-up Connections folder.
   • Windows XP users: open the Control Panel, then Network Connections folder.
   • Windows NT users: double-click Dial-up Networking, click the Location button, and click the box beside the To disable call waiting, dial: text, and then select '*70' (refer to #4 below).
2. Right-click once on your ISP icon. A pop-up menu should appear.
3. In this menu, left-click on Properties.
4. Before the telephone number that is displayed in the Phone number: field, enter '*70' followed by a comma and a space. As an example, this field should now read "*70, 555-1234" if 555-1234 is your Internet Service Provider's dial-up number.
5. Click OK.
6. Connect to the Internet and have someone call you to test ICM.

Note: *70 should be replaced with 1170 if you are using a rotary phone

These instructions may not work for all ISPs, but they should for the majority. If you are having any problems configuring your modem to disable Call Waiting, please contact your ISP for help.

For AOL and CompuServe customers:

1. Click Setup on the Sign On screen.
2. Click Expert Setup on the Setup screen.
3. On the Locations tab in the Connection Setup window you will see the AOL connection number(s). Click on a number to highlight and then click Edit. You will need to do this for each number in the list.
4. In the Edit Number (Connection) window, select Dial [*70,] to disable call waiting. As an example, the complete number, as displayed under the heading Number, exactly as it will be dialed: should read "*70, 555-1234" if 555-1234 is the dial-up number.
5. Click Close.
6. Connect to the Internet and have someone call you to test ICM.

Note: *70 should be replaced with 1170 if you are using a rotary phone

Call Waiting is a telephone feature that is disabled on a per-call basis. Any call for which you dial the Call Waiting disable code *70 before the phone number, will have Call Waiting disabled, but only for the duration of that call. As soon as you hang up, your Call Waiting will be automatically re-enabled. The instructions above are designed to make your modem dial the disable code each time you connect to the Internet.

If the Status Indicator Light on your ICM software is not turning green or yellow when you are on the Internet, it may be because your software is not configured properly. To check this, please open the ICM software, and click on the Setup button. In the General menu, under the heading Connection Type there are three options:

• Dial-up Connection - Use this option if you're using a dial-up connection (a modem and a regular phone line). If you're using AOL 6.0 for your Internet service, use this connection type as well.
  Note - If you are using a dial-up connection, and this connection type does not work, try the Local Area Network setting.
• Local Area Network Connection - Use this option if you're using a dedicated Internet connection such as LAN, Cable, or DSL.
• AOL Dial-up Connection - Use this option if you're using AOL 5.0 or earlier for your Internet service.

Our software is designed to display the information that is sent along with the phone call by the telephone company. It is often the case, with many cellular or long distance telephone systems, that no such information is sent, or that this information is lost or replaced with other information as it passes through various telephone networks and switches. Unfortunately, these circumstances are beyond our control, and at this time, there is no way our system can get this information to display to you.

When a phone call reaches our ICM server, the server looks for two pieces of information: the caller's number and the number from which the call was forwarded (which is your ICM number). If either of these numbers is missing, the caller will be prompted to enter the required information. If the call results in a pop-up, the caller's number will be underlined, denoting that the information was manually entered.

When a phone call reaches our ICM server, the server looks for two pieces of information: the caller's number and the number from which the call was forwarded (which is your ICM number). If either of these numbers is missing, the caller will be prompted to enter the required information. If the call results in a pop-up, the caller's number will be underlined, denoting that the information was manually entered.

As ICM accounts are specific to the phone number, and not the person nor the household, you will have to go back to our web site to sign up for a new account under the new phone number. To ensure you are using our most recent software release, please download the software when instructed to do so and install it using your new phone number. If you do not, your account will not be confirmed and no action will be taken on our end to activate your new ICM account.

You can customize your ICM greetings over the phone using our toll-free Custom Greetings number. This number can be found either by clicking the Setup button on your ICM software, and then clicking Custom Greetings, or by accessing your ICM Account Page.

The error you are getting when you click the buttons on your ICM software indicates that the software is unable to locate an Internet browser on your system. These buttons are simply meant to bring you to a specific section of our web site. To make these buttons operational would require fixing the file associations on your computer, however, these same pages can still be accessed directly from our web site.

If you're using an older version of Windows 95, your operating system does not include some vital components needed for Y2K compatibility. Internet Call Manager, along with many other applications, requires that your system be Y2K compatible. If your ICM Setup button is not working, please access your system's missing components in one of the following ways:

1. Install Microsoft Internet Explorer (version 4.0 or higher).
2. Update your operating system to a later version of Windows 95, or to Windows 98.

Yes, ICM will work with your computer's Multiple User's settings. Although there are various ways to install ICM for multiple users, we suggest that you install the software under each profile and use the same destination directory each time.

When you customize your ICM software, remember that the changes you make could also affect the settings of other users. Depending on how you install ICM, shared settings may include Caller Logs, 'Individual' AutoActions, and Nicknames. Other settings are unique to each user (i.e. Transfer Numbers and 'All Callers' AutoActions).