Customer Service: Technical Questions


If the Status Indicator Light on your ICM software is not turning green or yellow when you are on the Internet, it might be because your software is not configured properly.

To check this:

  • Open the ICM software
  • Click on the Setup button

In the General menu, under the heading Connection Type there are three options:

  • Dial-up Connection - Use this option if you're using a dial-up connection (a modem and a regular phone line). If you're using AOL 6.0 for your Internet service, use this connection type as well.
    Note - If you are using a dial-up connection, and this connection type does not work, try the Local Area Network setting.
  • Local Area Network Connection - Use this option if you're using a dedicated Internet connection such as LAN, Cable, or DSL.
  • AOL Dial-up Connection - Use this option if you're using AOL 5.0 or earlier for your Internet service.

Still not getting a green or yellow light?

If you are still not getting a green or yellow Status Indicator Light on your software, it is possible that your computer is protected behind a proxy, a gateway, a firewall, or even Parental Controls. We do not guarantee that ICM will work under these conditions, however, we can give you some information that may help.