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Customer Service: Technical Questions To install the software, double click on the InstallICM.EXE icon, which should be on your Desktop. If you do not have this file on your desktop, click here. When you install, you will be asked to enter your ICM number, and a password. Your ICM number is the 10-digit telephone number you used when you signed up for ICM, which is generally your home telephone number. Please take note of the password you use, as you may need it in the future. When you are on the Internet, the indicator light on your software should be yellow if this is a new ICM account, or green if it is not. This indicates that your ICM software is correctly configured and that ICM is ready to start monitoring your calls, provided that they reach our ICM server. If you do not have a green or yellow Status Indicator Light on your software when you are on the Internet, click here. |